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Technical Support

Product Selection

Laboratory Construction

Full Lifecycle Services

Full Lifecycle Service

Full Lifecycle Services

Pre-sales support

From needs to solutions—making collaboration more precise.

Design Compliance Review:

Match the customer’s CAD design drawings, clearly define the core parameters of the equipment, and verify the compatibility of the thermal conductivity material parameters.

Evaluate environmental adaptability indicators such as temperature resistance and moisture resistance of materials according to industry standards (e.g., automotive electronics ISO 16750, consumer electronics IEC 60068).

Customized Material Pre-research:

For special requirements, we provide recommendations for adjusting material formulations and suggest suitable auxiliary materials (such as high-adhesion double-sided adhesive and insulating thermally conductive films) to ensure maximum system-level thermal efficiency.

Supports rapid prototyping of multiple material types (thermal pads can be die-cut; thermal ceramic sheets can be laser-cut; thermal grease/gels are available in customized packaging).

Meet special process requirements, support sampling needs, and provide basic performance testing for samples (such as thermal conductivity, hardness, volume resistivity, etc.).

Cost and Process Optimization Recommendations:

Based on customer performance requirements, analyze the life-cycle costs of materials and recommend material combinations with better cost-effectiveness.

In-sales support

From production to delivery, making the process more hassle-free.

Process validation before mass production: Provide small-batch pilot production and assist with line assembly to meet the requirements of the validation phase.

End-to-end quality traceability: Complete internal records have been established for each stage—raw material inspection, production and processing, finished-product inspection, and logistics shipment—allowing for real-time traceability and inquiry. This ensures that every step is well-documented and accountability is clearly traceable.

Quality Control Test Report: The test report can be generated in a format specified by the customer, including raw material batch numbers and quality inspection data.

Complete technical documentation package: Provides documents that comply with IATF16949/ISO9001 requirements;

Order Tracking Guarantee: We offer a “tiered delivery timeline commitment” based on the complexity of the process, locking in the delivery date as soon as you place your order—no need for repeated communication!

Damage-prevention packaging solution: We provide tailored packaging solutions that match product characteristics, guaranteeing comprehensive protection throughout the entire shipping process and ensuring that the delivered goods are in exactly the same condition as when they left the factory.

Multiple logistics options available: We provide “primary and backup logistics providers” based on the customer’s location, and offer expedited services to address urgent situations such as production line shutdowns.

After-sales support

From usage to iteration, making collaboration last longer.

Response Timeframe: Technical support provided within 24 hours, with a preliminary solution delivered within 48 hours. We support multiple communication methods, including phone calls, emails, and video conferences.

Warranty Period: Offers differentiated warranties based on different product types. Provides the date of receipt and product information for quick warranty verification, and offers lifetime technical support.

Troubleshooting of abnormal issues: Provide assistance or technical analysis reports for issues related to abnormal thermal conductivity and installation compatibility.

End-to-end traceability: All records of after-sales issue resolution—including customer feedback, technical analysis reports, solutions, and handling outcomes—are entered in real time into the company’s quality archive system, enabling dynamic optimization of product performance and service experience and ensuring that every after-sales interaction becomes an opportunity to enhance customer satisfaction.

Regular assessment of material performance: Providing material storage recommendations and retesting services for materials in use;

Synchronized Technology Upgrades: Push forward the latest industry technology trends and provide upgrade and replacement solutions for legacy products.